Outstanding and highly personalized customer service is the epitome of the Diamond Shop shopping experience. The values and needs of the individual customer are always the priority.
When you contact The Diamond Shop, you will be assisted by your very own jewelry specialist to guide you through the entire purchase process. Whether over the phone, over email, or in person, our jewelry specialists take the time to learn your needs and preferences to ultimately help you make the ideal selection for you! They will happily answer your questions and ease your concerns all the way until that special moment when you receive your jewelry.
We understand how the decision to purchase any fine jewelry, particularly an engagement ring or wedding band, is one that requires care and thought. By offering a wide variety of ring and gemstone options, as well as full custom capabilities, your jewelry specialist is able to provide the education and guidance required to select the right pieces for you. Whether that means identifying styles or offering diamond suggestions, The Diamond Shop will work within your budget to ensure that you get the most value from your purchase.
Our jewelry specialists will often be able to provide alternative gems or precious metals that are not shown in our store or on our website. For example, we have been able to offer the following to fit our customer needs and budgets:
- Alternative metals such as 14K rose gold and palladium
- Alternate colors, shapes, and sizes of sapphires, emeralds, and rubies
- Semi-precious gems, including aquamarines, amethysts, and garnets
In addition, we can also make modifications to any of our standard styles to fit your preferences. This includes the following:
- Changing the finish from polish to matte
- Adding finishing details, such as milgrain or hand engraving
- Changing the width of the ring
- Setting different diamond or sapphire accents
We also offer full custom design so you can truly design a one of a kind piece to be cherished always. Contact us for any special requests!
It’s not necessary to take our word for it – Diamond Shop customers send rave reviews of their experiences! We invite you to take a look at some of our favorite letters from new and returning customers attesting to our phenomenal customer service. If you are already a Diamond Shop customer and have been satisfied with our products and service, we encourage you to submit your own letter.